Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated?
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Pitch Notes operates under a gaming licence issued by the Curacao Gaming Control Board (Licence No. 365/JGC). The licence is listed in the footer of the site and can be cross‑checked on the regulator’s official register. The licence obliges us to meet financial reserves, fair‑play testing, and player‑protection requirements.
02 What payment methods does Pitch Notes accept for deposits?
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Pitch Notes accepts Visa, Mastercard, and Maestro debit/credit cards, as well as e‑wallets Skrill, Neteller, ecoPayz, and PayPal. For crypto users, Bitcoin, Ethereum, USD‑T, and Litecoin deposits are available with no processing fees. Minimum deposit is €10 for card and e‑wallet methods; crypto deposits have no minimum but network fees may apply. Withdrawals to the original payment method are processed within 24 hours for e‑wallets and 2–5 business days for cards.
03 How do I verify my account on Pitch Notes?
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Account verification on Pitch Notes is required before your first withdrawal and involves uploading a government‑issued photo ID (passport, driver’s licence) and a proof of address (utility bill or bank statement dated within the last three months). The documents can be submitted in the ‘My Account > Verification’ section and are normally reviewed within 24 hours. Once verified, you’ll receive an email confirmation and can unlock higher deposit limits.
04 What is the minimum bet amount on Pitch Notes for World Cup matches?
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The smallest stake you can place on a single World Cup match at Pitch Notes is €0.10 (or equivalent in your currency). For multi‑bet (parlay) selections the minimum per leg is also €0.10, but the total stake must meet the overall minimum of €0.20. These limits apply to both pre‑match and live betting markets.
05 How does the 'Cash Out' feature work on Pitch Notes?
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The Cash Out option lets you settle a bet before the event finishes, locking in a profit or limiting a loss based on the current odds. If Cash Out is available for your wager, a cash‑out value will appear in the ‘My Bets’ section; clicking it instantly finalises the bet at that price. Not all markets are eligible – Cash Out is typically offered on main outcomes, Asian handicaps, and over/under markets, but not on free bets or bonus‑funded stakes.
06 What responsible gambling tools are available on Pitch Notes?
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Pitch Notes provides a suite of responsible‑gambling tools: deposit caps, loss limits, session‑time reminders, self‑exclusion periods of 24 hours up to 12 months, and permanent account closure. You can set or adjust these in the ‘Responsible Gambling’ section of your account settings, and all changes take effect immediately. For additional support we partner with GamCare and BeGambleAware, whose helplines are linked in the footer.